WhatsApp Automation Suite
Automated customer support and order workflows for a D2C retail brand via WhatsApp.
60%
of tickets auto-resolved
The Problem
A rapidly growing D2C retail brand was overwhelmed by customer support tickets on order status, returns, and FAQs, resulting in long reply delays and customer complaints.
The Solution
We integrated a smart customer support suite using the WhatsApp Business Cloud API. Using an AI routing engine, common inquiries are handled instantly by an LLM-powered support agent.
Engineering Challenges
Syncing WhatsApp messages in real-time with Shopify's inventory system and designing smooth handoffs to human support staff when queries are too complex.
Outcome & Performance
Automatically resolved over 60% of incoming tickets with zero human intervention. Reduced average support response times from 4 hours to under 3 seconds.
Architecture Pattern
WhatsApp Cloud API Webhooks
Integrated component of the system stack.
AI Agent Router Node
Integrated component of the system stack.
Shopify API Integration
Integrated component of the system stack.
Customer Support Dashboard
Integrated component of the system stack.
Technology Stack
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